Our Refund Policy

Can I cancel my subscription/consultation ?

Sure. You can call our customer support to cancel the subscription/consultation and get a refund as per the cancellation policy given below.

Cancellation policy for consultation/subscription:

If you cancel a consultation before a doctor called you, or if you refuse consultation, a cancellation service charge will be deducted and the balance amount will be refunded within 14 business days from the date of cancellation request.

If you cancel a consultation due to a long waiting period or non-availability of a doctor, the entire payment would be refunded back to the customer/patient within 14 business days from the date of cancellation request.